Get More Online Reviews | Dashboard - Review Requests

The Review Requests section of your GetMoreOnlineReviews.com account holds the key to leveraging a lot of your review power. From here you can launch one of GetMoreOnlineReviews.com’ most powerful tools: campaigns. Campaigns allow you to reach out to your customer base through a series of emails or texts. These campaigns allow you to request reviews from the customers you have served and direct your customer to your GetMoreOnlineReviews.com landing page. Campaigns have the ability to be scheduled so that the notifications go out over a series of days, and your customers are able to opt-out if they don't want to receive the information.

Review Request > Recipients

Add recipients one at a time:

The Recipients tab of the Review Requests section of GetMoreOnlineReviews.com is where you have the ability to add recipients one at a time, or bulk upload through a CSV/XLSX file.

To add recipients to your list of contacts, perform the following:

1. Select the “+Add a Recipient” button.
2. Fill out the form.
   • Email: Select this checkbox if the customer has provided an email.
   • Text: Select this check box if the customer have provided a phone number.
   • First Name* (required): First name of the contact.
   • Last Name: Last name of the contact.
   • Tags (optional): internal keywords you would like associated with the customer for reporting purposes.
3. Select “Add Recipient.”
   • Individual should now show up in the In Queue tab.

Add multiple recipients via batch:

Upload CSV/XLSX:

1. Select the “Upload CSV/XLSX” button.
2. Choose a file to upload.

Warning:

The CSV or XLSX file you select will need to include the following information in order to be uploaded correctly:

• Email and/or Phone.
• First name.
• Last name.
• Select the “Upload Csv Xlsx” button.
• Navigate to where your file is saved on your computer.
• Select the file and select “Open.”
3. Organize Columns.
   • Move the options from the “Columns from file” column to the “Expected for upload” column.

   Caution:

   If your headers do not match our guidelines, you will be prompted to match them after uploading the file.

4. Select “Continue to Upload.”

Once all of your contacts have been uploaded, they will show up in the “In-Queue ” tab. They will remain in this tab until they have been activated. Descriptions of all the recipient statuses can be found below.

Review Request > Recipients > In-Queue

The In-Queue tab is where you will be able to see (and manage) all contacts you have uploaded. From here you can see the Email/ Phone, Name, any tags you have assigned, activate, delete, or unsubscribe a recipient from your Active campaigns. In-Queue Recipients will remain in this list until one of the following happens:

• They’re manually moved to the Active Recipients list (after clicking Activate all In-Queue Recipients or toggling the ‘check mark’ on/green.)
• They’re automatically moved to the Active Recipients list (you must toggle on Auto-activate In-Queue recipients daily?)

IMPORTANT:

Any contacts listed in the “In-Queue” tab will not receive emails or texts until they have been activated/ associated with a campaign. Once they have been activated they will be moved to the “Active” or “Complete” tabs and will no longer display in the “In-Queue” tab.

From the In-Queue tab you have the ability to “auto activate” recipients. This feature will automatically move a set number of recipients to your Active Recipients list every day (provided that there is enough room on the Active recipients list). To turn on this feature, set Auto-activate In-Queue recipients daily? to Yes. You can then set how many recipients per day you'd like to activate (the default is 10).

FYI

Recipients added via the Client or Staff forms will bypass In-Queue and go straight to the Active tab. If the Active tab is full, then they will appear in the In-Queue Tab.

Review Request > Recipients > Active

The Active tab is where you can see recipients who have been associated with a campaign. From here you can see all the same information you can see in the In-Queue tab, but these recipients are actively receiving emails or text messages based on the contact information that has been submitted. Customers in this tab will automatically be moved to the Complete tab once they have completed one of the deactivation actions:

• They receive all of the emails in the drip campaign sequence.
• They unsubscribe themselves from the list.
• They are automatically deactivated after opening an email, clicking through an email, or clicking through to a review site from your landing page (you must have turned these settings on in the Active tab under the Campaign Settings dropdown.)
• They submit a review directly to your review funnel landing page.